Player Privacy Policy
This Privacy Policy explains how Spin House collects, uses, stores and protects your information when you use our online casino and sportsbook services. We take your privacy seriously and describe below what data we gather, why we need it and how you can manage your information.
Types of data we collect
We collect information needed to operate accounts, process payments and provide game and betting services. This includes personal data you give us directly, technical data from your device and transactional data about your activity on the site.
Personal data
Personal data may include your name, email address, date of birth, postal address, phone number and verification documents you upload for identity checks. Payment details provided for deposits and withdrawals are processed by our payment partners.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and language settings. This data helps us maintain security, optimise the site and deliver a reliable mobile experience.
Transactional and activity data
We record deposits, withdrawals, wagers, bets, game history and loyalty activity. We also log account interactions, support requests and any messages you send through our site.
How we use your information
Your information is used to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymised data for analytics and service improvements.
Data protection practices
We apply industry-standard technical and organisational measures to protect data, including encryption in transit, access controls and regular security reviews. Access to personal data is limited to authorised staff and third parties that need the data to provide services.
Cookies and tracking technologies
We use cookies, local storage and similar technologies to remember preferences, support login, analyse usage and deliver basic site functionality. Analytics and advertising tools may place tracking cookies. You can manage cookie preferences through your browser or the site controls.
Information sharing and third parties
We share data with service providers who support operations, such as payment processors, identity verification, fraud prevention, analytics and customer support. We may disclose information where required by law or to protect the safety of users and our services.
User rights
You have the right to access, correct or delete personal data associated with your account, and to object to certain processing where applicable. To exercise these rights, use the account settings or contact our support team through the site. We will respond in line with applicable privacy obligations.
Access, correction and deletion
Account holders can review and update many details in their profile. For documents or records that cannot be edited directly, contact support through your account and we will guide you through verification and removal options where permitted.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Any material changes will be posted on this page with an updated effective date and, where appropriate, highlighted within your account.