Contact Us
Need help? Our support team is ready to assist with account-related issues, verification and withdrawals, technical concerns, or general feedback. We aim for fast, clear answers and can guide you through deposits, bonus enquiries, or gameplay questions. Reach out any time through live chat, email, or phone and we’ll respond promptly. For account or payment matters, have your ID and transaction details ready to speed up the process.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, email; response within 1 hour for chat) |
| General enquiries | [email protected] (General enquiries and billing; reply within 24 hours) |
| Affiliate enquiries | [email protected] (Partner team; onboarding and tracking queries) |
| Phone | +1 416 328 7491 (English support; calls answered during working hours) |
| Working hours | 24/7 chat; email responses Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that need explanations or documents. When you write, please use a clear subject line and attach any relevant files. Include up-to-date contact details and your account ID to help us respond quickly. Incomplete information can delay resolution, so double-check everything before sending to [email protected].
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Simple account or payment questions are usually resolved fast via live chat or email, while cases requiring document checks or further investigation may take longer. Response times depend on issue complexity and verification steps; we appreciate your patience and will keep you updated throughout the process.
Feedback
Have thoughts on the site? We’d love to hear them. Send suggestions, report bugs, or share ideas for new features and layout. Every message is reviewed carefully by our team and used to improve the service and your experience. Your feedback directly shapes updates, fixes and future releases, so thanks for helping us make the site better.