Spin House Casino Responsible Gambling

At Spin House we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide tools, guidance and support to help you stay in control of your account and your play. If you ever feel your play is getting out of hand, please use the controls below or contact our support team for help.

Our player protection principles

We believe in clear, fair and accessible safeguards. We aim to make responsible-gambling tools easy to find and simple to use, and we train our support staff to assist with limit changes, temporary breaks or self-exclusion requests. Our goal is to help you make informed choices about how you play.

Activity-control tools

You can manage your activity directly from your account. Tools include deposit limits, time limits, session reminders and temporary account holds. We also provide account activity summaries so you can review wagers, deposits and play time to help you make balanced decisions about your play.

How to set or change limits

Limits can usually be set in Account Settings. If you need assistance or want a limit that isn’t available in the menu, contact live chat and a member of our team will help you apply or adjust limits.

Deposit and loss limits

Set deposit limits to control how much you add to your account on a daily, weekly or monthly basis. Loss limits can be used to cap total losses over a period of time. These measures are designed to prevent unplanned or excessive spending and can be changed or removed following a cooling-off period.

Time limits and session reminders

Use session reminders to receive on-screen notifications about how long you have been playing. Time limits let you set a maximum session length or a required break between sessions. These tools help keep play within a healthy routine.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account suspension or full self-exclusion. Self-exclusion is a serious step that restricts access to your account for the chosen period and may require verification to lift. Contact our support team to start the process and get details about return options.

Recognizing signs of problematic behaviour

Warning signs can include chasing losses, playing for longer than intended, neglecting other responsibilities or spending money meant for essentials. If you notice these patterns in yourself or someone you care about, consider using limits, taking a break or seeking external support.

Tips for staying in control

Set realistic deposit and time limits before you play, use session reminders, keep a record of play history and avoid gambling when stressed or under the influence. Discuss limits with family or friends and make sure gambling remains a form of leisure rather than a financial necessity.

Professional help and support organisations

If you feel you need professional support, please reach out to local support organisations or a healthcare professional. You can also contact our support team via live chat for guidance on available tools and how to get help. If you prefer, ask us to apply limits or self-exclusion on your behalf while you arrange further support.